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The value network integrating the five critical processes that create customer satisfaction by Louis De Rose

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Published by AMACOM in New York .
Written in English


  • Industrial management.,
  • Consumer satisfaction.,
  • Value.

Book details:

Edition Notes

Includes bibliographical references (p. 187-189) and index.

StatementLouis J. De Rose.
LC ClassificationsHD31 .D37 1994
The Physical Object
Paginationvii, 198 p. :
Number of Pages198
ID Numbers
Open LibraryOL1431771M
ISBN 100814451098
LC Control Number93043263

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